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City Heart Care
Johor Bahru, Johor, Malaysia
Rating: 4.8 / 5.0 (123 Google reviews) • Care type: Nursing Home + Assisted Living + Rehabilitation
About this facility
City Heart Care is a licensed nursing home and care centre at 17, Jalan Paya Manis in Taman Johor, Johor Bahru. Founded in 1993 as a small old folks home, it registered with the Ministry of Health in 2004 — making it one of the earliest MOH-licensed nursing homes in Malaysia. The centre has since grown to 14 bungalow-style homes on a single campus, staffed by a team of 90 nurses, caregivers, and physiotherapists under founder Mr Yeo Thiang Huei. Two on-call doctors, Dr. Ibrahim and Dr. Bala, have been associated with the centre since its early years. All staff hold CPR certification.
Services (from cityheartcare.com):
Residential Nursing Care — long-term and respite
Geriatric, Orthopaedic, and Neurology Physiotherapy
Traditional Chinese Medicine (TCM) Acupuncture
ADLs Support / Assisted Living
Wound Care, Ryles Tube Feeding, and Urine Catheter Management
Ambulance, Medical Transport, and Medical Escorts
24/7 CCTV Monitoring
What reviewers say (Google, 123 reviews, 4.8★):
Cleanliness is the single most consistently cited strength — mentioned across virtually all ratings and languages
Multiple families describe stays of three, five, and over ten years; several reviewers note they toured more than ten JB homes before settling on City Heart Care
Owner Mr Yeo is named repeatedly for personal involvement — accompanying families on tours, arranging additional physiotherapy sessions, and following up on individual resident needs
Physiotherapists Angela and Rafiq are mentioned by name; several reviewers describe meaningful stroke and accident recovery outcomes during their stay
The medical transport service draws specific praise: staff are familiar with government hospital queue procedures and communicate follow-up appointment dates clearly
Food variety and quality are noted positively, including vegetarian options for a long-term resident
A family member writing about their Mandarin-speaking father's four-month stay rated environment, transport, physiotherapy, and professionalism at 9.5/10 and nursing and food at 9.0/10; noted that initial language adaptation was needed for a resident who doesn't speak Malay or English, but found management — particularly Mr Yeo and the centre manager — responsive in tracking his condition and following up
Visiting hours are 8:00 am to 7:00 pm daily. The centre is 4 minutes from Hospital Permai, 7 minutes from Kempas Medical Centre, and 12 minutes from Hospital Sultanah Aminah. Pricing is not published — contact the centre directly for a quote. Full details at cityheartcare.com.
What to ask on visit:
What is current bed availability, and how long is the typical waiting list?
How are residents grouped across the 14 bungalows — by care level, mobility, or language?
What is the caregiver-to-resident ratio on overnight shifts?
How is medication tracking managed, and how are families notified of changes to a resident's condition or medication?
How are pressure sores assessed and prevented for bed-bound residents?
What languages do caregivers and nursing staff use day-to-day — the centre serves Mandarin, Cantonese, and Malay-speaking residents?
Is the TCM acupuncture service included in the base fee or charged separately?
Facility information
Last updated2026-06-01
Contact & location
Phone+60 7-234 8899
Websitehttp://www.cityheartcare.com/
Google Mapshttps://www.google.com/maps/search/?api=1&query=Google&query_place_id=ChIJIe3zdFly2jERo-MP34BYA_A
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